Refund policy

Fraudulent Purchases

"ELEFTHERIA Jewelry is supported by a legal advisor. In cases of false claims or fraudulent orders, we reserve the right to take legal action. We appreciate your support for small businesses and encourage fairness."

Lost Packages

"We're responsible for packages that go missing while in transit. However, if your order is marked as delivered but can't be found at the final location, we can't replace it. We're sorry for any inconvenience this may cause, and we recommend checking with your local post office or asking neighbors for assistance."

Receive the wrong Jewelry

"We're really sorry about this mix-up. If you've received an item that's different from what you ordered, please get in touch with us through our contact page. Include your name, order number, the email you used when ordering, a description of the product, and some photos if possible. We'll respond with instructions on how to resolve the issue. You can also reach us at eleftheriajewelry@outlook.com."

Returns

"All jewelry are final sale, meaning it cannot be returned. This also applies to all items on sale.

Customers are responsible for shipping costs.

"Just a heads up—colors in our product images might look different depending on your computer monitor, so the actual shade or tone could vary. If you're unsure about a product's color, we're here to help! Don't hesitate to reach out to us for more details."

"We'd be happy to help with replacements for broken pieces, but please let us know within 7 days of the delivery date. Keep in mind that some restrictions may apply. Just make sure you have a receipt or proof of purchase ready, and we'll take care of the rest!"

"We're happy to offer store credit, but we don't provide refunds. Also, exchanges aren't part of our policy. We appreciate your understanding and thank you for supporting us!"